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Frequently asked questions

- When will my order ship? Orders will be usually shipped in about 14 business days depending on our order capacity. You will receive a shipping notification once your order ships. For any order inquires please e-mail

- Is there any exchanges or refunds? All sales are final on our website. If an item arrives defective, we will replace it for the same item within 14 business days. Any inquiries after 14 business days from the time of delivery will not be honored.

- Do you offer free shipping? We have promotions from time to time, follow us on Instagram and Facebook to receive the latest news, updates and offers.

- What are the sizes of your Prima Travelers Journal? Please use the diagram to the left for reference.